Usage Estimates During Irma
We have had questions about usage on the app or website graphs of energy usage during the Irma outage. The daily bars on the graph are using estimated usage from the last day you had power. During periods of time where the billing system cannot communicate with the meter, the usage monitoring system creates estimates. Those estimates are trued-up for billing purposes, but are still showing up on the usage graph. No kWhs that you did not use will be billed to you on those days. From within the mobile app or the website, click on the daily bar to see hourly usage data for each day. You should see a message stating “no interval usage data” for days that you were without service for the entire 24 hour period.
Your Tri-County EMC bill provides an informative breakdown of the total charges for your electric service, plus comparative data and graphs showing how your current month's energy usage stacks up against past months. Additional data about your account can be found in the customer portal or your myTCEMC app.
Your bill lists a due date by which the current amount due must be paid to avoid a 5 percent penalty. A delinquent date is also provided. Past due accounts are subject to disconnection. Accounts disconnected for non-payment will require payment in full including applicable reconnection fees and an additional deposit prior to the reconnection of electric service.
The following are answers to common questions about your bill:
- I didn't receive a bill this month. What should I do?
- Your monthly bill is sent approximately thirty days apart. If you do not receive a bill, please call our customer service department. It is the responsibility of the member to notify Tri-County with a change of address. Failure to receive a bill or failure of the postal service to get your payment to us by the due date does not exempt you from either paying the bill or from late charges that may accrue.Tri-County makes every effort to contact members subject to disconnection through an automated courtesy call and a mailed late notice. Past due accounts are subject to disconnection.
- Are there options of ways to receive my bill?
- You can receive a bill via mail, email, the online customer portal or myTCEMC mobile app.
- What is included in the "Energy and Distribution" amount on my bill?
- All of the costs associated with purchasing power, delivering it to your home, and maintaining data and billing for your account are included in the "Energy and Distribution" amount. One of the components is for monthly energy usage, charged on a per kWh basis. The remaining portion is a "minimum bill" charge, which covers reoccurring costs associated with providing electrical service, regardless of energy usage.
- Is my account being billed at the correct rate?
- For residential customers, there are three categories of rates available. The Basic Rate is available for all residential customers using fossil fuel in the home. The Total Electric Rate is available to members utilizing electricity as the exclusive fuel for the home (external gas grills and gas fireplace starters are allowable exceptions). Multiphase service is available to all residential accounts at an additional charge.
For commercial and industrial accounts, a General Service Rate is available as either "demand" or "non-demand". The General Service Non-Demand rate is available for commercial or industrial accounts using less than 30 kW and 3,000 kilowatt hours per month. The General Service Demand Rate is available for accounts exceeding 30 kW and 3,000 kilowatt-hours per month. Multiphase service is available to all commercial and industrial customers at an additional charge.
- My bill fluctuates. How can I be certain my bill is correct?
- Tri-County EMC's meters are read remotely through the powerlines. The energy usage information is then downloaded into a computer for bill processing. This system makes recording and accounting for energy usage extremely accurate. The current meter reading is provided on your bill. You can easily check this number against the actual current meter reading, which is clearly visible on the front of your meter.
While most residential electric accounts follow a typical pattern of seasonal usage, occasionally a customer will experience a higher or lower than normal bill. In the average home, over 40 percent of the energy bill goes to heating and cooling. This makes the amount of your bill very sensitive to changes in weather. Sudden fluctuations can also indicate a problem with equipment in your home. More information about energy efficiency can be found throughout this website and in our monthly newsletter. Additionally, our energy experts can help you answer energy efficiency questions and also offer a free energy audit service for your home.