News & Press

Operating Hours: 8:30 AM – 4:30 PM, Monday – Friday
Drive-Thrus are Open
Office Lobbies are Closed
Power Disconnections for Nonpayment Return To Normal Schedule on June 1
Contact us at 1.866.254.8100

Tri-County EMC is carefully considering when and how to reopen our offices. On May 18, Tri-County EMC resumed taking payments at our drive-thru windows. Social distancing measures will be maintained for employees. For everyone’s continued safety, when possible, please make payments and conduct business remotely using our mobile app, website, telephone options or payment kiosks. We will also continue shortened office hours of 8:30 AM to 4:30 PM. Our lobbies remain closed as we evaluate how to safely reopen them. 

Tri-County EMC will lift the suspension of disconnections for non-payment on June 1. If you have unpaid balances, we encourage you to catch up these balances prior to the due date on your next billing statement. Payment arrangements are available. We encourage anyone currently having difficulty paying current balances to communicate with us so that we may assist you with a payment arrangement that works for you.

PAYMENT OPTIONS

FOR TRADITIONAL PAY RESIDENTIAL AND COMMERCIAL ACCOUNTS
Option 1:
You may pay all unpaid balances immediately or on your next bill due date.

Option 2:
You may elect to make an arrangement to pay any unpaid balances, with the option to spread payments over a six-month period. Balances for any new bill would need to be paid on the normal schedule. For example, if you have an unpaid balance of $300, you could pay $50 per month toward the unpaid balance in addition to your current bill. There will be no further late fees or interest charged on the unpaid balance.

To set up an arrangement for 30 days, you may use the app, the automated phone system, or call our office at 1.866.254.8100. To set up an arrangement for longer than 30 days, you must contact a customer service representative by calling 1.866.254.8100.
You may be able to use a portion of your deposit. Please ask a customer service representative if your account is eligible.

Option 3:
You may elect to convert your account to pay•your•way, our prepay payment program. Your unpaid balance will be placed in the cooperative’s debt recovery program. 25% of any future payments will be credited against the unpaid balance until it is paid off. Any deposits on your existing traditional pay account can also be used against the debt recovery balance or to charge the initial $25 balance. Each day, your account will be charged for the energy you use, the minimum bill charge of $1.48, plus tax.

With pay•your•way, you pay for energy before you use it. If funds in your account run out, electrical service will be automatically disconnected. You will be notified by phone, text, or email, that your service has been cut off. You can recharge your account at any time, day or night, online, by phone or at a kiosk and service will be automatically restored within thirty minutes. To recharge your account after disconnection, you must have a minimum balance of $10 to be reconnected. There are no disconnection or reconnection fees. While disconnected, your account will continue to be charged a $1.48 fee each day.

FOR EXISTING PAY•YOUR•WAY PREPAY ACCOUNTS
Option 1:

Charge your account sufficiently for it to have a positive balance prior to June 1.

Option 2:
Prior to June 1, elect to convert any unpaid balance to debt recovery. 25% of any future payments will be credited against the unpaid  balance until it is paid off. You must communicate with Tri-County EMC to have your unpaid balance converted to debt recovery. If disconnected, you must have a minimum balance of $10 to be reconnected.

 

HOW CAN I CONTACT YOU TO MAKE A PAYMENT?

By Mail
Send your payment to the address below
Tri-County EMC
PO BOX 487
Gray, GA 31032

By Phone
1.866.254.8100
478.986.8100

Online
Click here to make a payment on our website

By Mobile App
Download the myTCEMC Mobile App - available on Apple and Android Marketplaces

By Bank Draft
Click here to enroll in Automatic Bank Draft.

By Kiosk
Click here to see a list of payment kiosk locations

Drive-Thru
Tri-County EMC Office Drive-Thru Windows Opened May 18


 

FREQUENTLY ASKED QUESTIONS:


Will you discount my bill?
Because Tri-County EMC is a not-for-profit cooperative, any discounts would mean other members would have to shoulder that cost. We will work with our members on payment arrangements as needed, but we are not able to discount bills.

My usage has increased. Can you help me?
If your residential account has seen increased energy use, it could be a result of having more people at home. If you have usage you can’t explain, we have several tools to help, even though we have suspended onsite energy audits. We have multiple virtual energy audit tools available at https://www.tri-countyemc.com/energy-calculator.cms. Our energy audit team is also available to assist by telephone.

I lost my income due to COVID-19. Where can I find energy assistance to help pay my bill?
Through the CARES Act, additional energy assistance funds were released through LIHEAP. For more information, please contact one of the organizations listed to the right based on the county you live in.

To Qualify:
Annual family income must be less than or equal to 60 percent of the median income for a Georgia family. For a household of one, the income threshold is $23,776. For a household of five, the income threshold is $53,040.

Applicants will be asked to provide the following:
• Most recent cooling bill or statement of service
• Most recent heating bill or statement of service
• Social Security cards for each member of the household
• Proof of citizenship or legal residency
• Proof of income for the last 30 days for each adult member of the household. Proof of income can include, but is not limited to, a paycheck stub or public assistance verification letter.
• Verification of Social Security or unemployment benefits for all applicable household members

Jones & Twiggs Counties:
Middle Ga Community Action Agency
478.922.4464
http://mgcaa.org/

Bibb County:
Macon Bibb Economic Opportunity Council
478.738.3240
https://www.maconbibbeoc.com/ default.aspx


Putnam, Baldwin, Jasper, Morgan & Wilkinson Counties:
Overview, Inc.
478.453.4111
http://overviewinc.com/

Morgan County:
Action, Inc.
706.546.8293
https://actionathens.org/


 

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