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News & Press

Usage Estimates During Irma Outage

We have had questions about usage on the app or website graphs of energy usage during the Irma outage. The daily bars on the graph are using estimated usage from the last day you had power. During periods of time where the billing system cannot communicate with the meter, the usage monitoring system creates estimates. Those estimates are trued-up for billing purposes, but are still showing up on the usage graph. No kWhs that you did not use will be billed to you on those days. From within the mobile app or the website, click on the daily bar to see hourly usage data for each day. You should see a message stating “no interval usage data” for days that you were without service for the entire 24 hour period.